We send courtesy notices to let you know what is happening on your account. These notices will alert you when your requested item (hold) is available for checkout or when an item you checked out has not yet been returned and is now overdue. We also have a courtesy Pre-Overdue notice that reminds you of items due in three days.

Kern County Library offers two different formats of notices: Email and SMS Text Notification*. Please complete the form below to let us know what notice format you would like to receive.

Notice of Holds & Overdue Materials:

Select a Request Type.

START receiving HOLD notifications by: EMAILHOLD TEXT
START receiving OVERDUE notifications by: EMAILOVERDUE TEXT
Yes, I want to receive a reminder email 3 days before my materials are due.
STOP receiving notifications by: EMAILSTOP TEXTPre-Overdue Notifications

*Please note for text notifications you will be charged your standard text message rates as set by your mobile carrier.

Please fill out the following form; this will assist us in answering your question or solving your problem in a timely manner.

Which System:
OverDrive3M Cloud LibraryHoopla

If OverDrive, which app?
OverDrive MediaLibby

Device Type:
iPad / iPhone / iPodAndroid Phone / TabletWindows Phone / TabletKindle FireNookPCMaceReader (Sony, Kobo)mp3 player

The library catalog lists materials available in the San Joaquin Valley Library System (SJVLS). If the materials you want are within SJVLS, you may Request the item without charge. Materials not in the catalog may be requested through the InterLibrary Loan service (ILL).

• Media, such as DVDs, CDs, and Cassettes are not available through ILL.
• You may make up to 5 requests per day.
• While the ILL office is not always able to retrieve a requested item, the staff will always try to obtain it.
• A fee of $5 by the Kern County Library will be applied per request. In addition, the lending library may charge a secondary fee. • Please specify the amount you are willing to pay. (You will be contacted before the request is filled, if there are any additional charges.)
• The loan period for each item is based on Kern County Library’s due date from the lending library.
• ILL items cannot be renewed.
• Requests take at least 2 weeks to obtain. The Library cannot guarantee a delivery date.

To make an ILL request, please complete the form below.

Arvin Branch LibraryBaker Branch LibraryBeale Memorial LibraryBoron Branch LibraryButtonwillow Branch LibraryCalifornia City Branch LibraryDelano Branch LibraryHolloway-Gonzales Branch LibraryFrazier Park Branch LibraryKern River Valley Branch LibraryLamont Branch LibraryMcFarland Branch LibraryMojave Branch LibraryNortheast Branch LibraryRathbun Branch Library (temporarily closed)Ridgecrest Branch LibraryRosamond Branch LibraryShafter Branch LibrarySouthwest Branch LibraryTaft Branch LibraryTehachapi Branch LibraryWasco Branch LibraryWilson Branch LibraryWofford Heights Branch Library

Book or Journal Information

ISSNISBN

Did you receive an email from the library stating that your card will be expiring?
Did you try to access your account and it said that your card was expired?

If so, please complete the form below:

Reactivating an expired library card can take 1 - 2 business days to be processed.
If you need immediate access, please call your local library branch.

Reactivating an expired IDC card can take 1 - 2 business days to be processed.

Did you receive a replacement Library Card and now cannot see your holds or items checked out via OverDrive?

If you received a new Library Card and had previously been using OverDrive, we need to merge the old Library Card number with the new one. Otherwise, you will be unable to see your checkouts, holds, and wish list items. Please provide the following information to merge the cards:

Be advised that this process may take 2-3 business days to take effect.

If you find an item on your account which you believe you have returned or never checked out, please file a claim using the form below.

After submitting the claim, we ask that you do the following:
· Continue searching in your home, car, & any other location where you use & keep library materials.
· Request a return receipt for all materials returned to the library.

For the next 30 days, library staff will check library shelves regularly.

Be advised:
· The items will remain on your account throughout the search process.
· The Kern County Library card may continue to be used until the item is found or set to lost status, as long as there are no other fees due.
· If the item is returned after the Due Date, overdue fees will be added to your account, from the original due date of the item (Fees are charged 7 days per week, including holidays).
· If the item is declared Lost, the cost of the item, without overdue fees, will be added to the account (some items may include a lost processing fee, which is assigned at the time the item is declared lost). Once an item is declare lost, checkout privileges will be suspended until the account is paid in full.

I believe:
I have already returned this item.I don't think I ever checked this item out.

Branch Item Was Returned to: (Required)
ArvinBakerBealeBoronButtonwillowCalifornia CityDelanoFrazier ParkHolloway-GonzalesKern River ValleyLamontMcFarlandMojaveNortheastRathbunRidgecrestRosamondShafterSouthwestTaftTehachapiWascoWilsonWofford Heights

What was the date the item was returned?

Additional Comments:
(Please provide any other information that you feel is relevant to this claim. This would include information on how you returned the item, such as if you gave it to staff, placed it on the counter, or put it in the outside book return.)


It is the Card Holder's responsibility to check on the status of the account.

The Kern County Library (KCL) welcomes suggestions for its collection. Please check the Library Catalog to see if KCL already owns the item, before you submit a suggestion.

If KCL buys an item that you suggest, a staff member will place a hold for you. It takes up to three weeks for your suggestion to be reviewed, and then purchased. Unfortunately, due to the number of purchase suggestions we receive, we cannot notify you when items are not selected for purchase.

Pickup Location: ArvinBakerBealeKEHQ-OnlineBookmobileBoronButtonwillow(CAC) California CityDelanoFrazier ParkHolloway-GonzalesKern River ValleyKern River Valley BookmobileLamontMcFarlandMojaveNortheastRathbunRidgecrestRosamondShafterSouthwestTaftTehachapiWascoWilsonWofford Heights

What format would you prefer?

print booklarge printeBookbook on CDeAudiobook

Is this item for?

childrenteensadults

Please tell us where you heard about this item or other relevant information: