FAQ

Access My Account

What can I do when I login to 'My Account?'

From the “My Account” feature, you are able to:

  • See items checked out & their due dates
  • Renew items checked out
  • Place, cancel, or suspend a Hold Request
  • View requested items that are available for pickup & the date the items will be held till
  • View any fines owed on your account
  • Change your PIN# or email address
When entering my Library Card number, it says it is NOT recognized. Why?

If you have not used your Library Card number for several years, your Library Card may have been removed from the system. If your card is not recognized, you will need to apply for a new one by visiting your local Kern County Library branch.

How do I renew an expired Library Card?

Contact or visit your local Kern County Library branch with your Library Card number and current contact information (address, email, &  phone number).

My Library Card says it is expired. Why?

Your Library Card expires every 3 years as a way for us to make sure that we have your current contact information.

Why is my Library Card blocked?

Your Library Card may be expired or you may have more than $5 in fines. Call or visit your local Kern County Library branch for more information.

What is my PIN#?

Your pin by default is the last 4 digits of your phone number, at the time of registration. If you are unsure of what phone number you used, please contact the Kern County Library directly to update your account.

How do I change my PIN#?

You can change your PIN by logging into “My Account,” and selecting the Review Address/PIN or Profile link.

 

Checkout / Renew / Request

What if the item is not in the system or won't let me place a request?'

You can request that we try to find the item for you to borrow, via Interlibrary Loan. If you choose this option and the item is received for you, there will be a $5 hold fee.

Please Note: Some libraries may charge an additional fee, but you would be contacted for approval of this additional fee prior to the item being sent.

Do you charge a fee for me to request an item to be sent from another location in the San Joaquin Valley Library system?

If the item is available for request in the library’s system, there is no charge to have it sent to your local library location.

However, we do charge an expired hold fee, if the item is received at your requested location and is not cancelled or picked up by the hold till date.

How long will an item remain on request?

When an item is placed on request, the system will try for 365 days to get you the next available copy of the item. After 1 year, the hold will cancel if it has not been filled. Be sure that you cancel the request if you no longer need the item.

How many items can I have on request?

You may have up to 30 items on request at one time.

How do I renew materials?

You can renew materials online through the “My Account” link.

Please Note: The new renewal date will be 3 weeks from the date of renewal (1 week for DVD/VHS). It is recommended that you print a copy of your account after renewing. You may also renew via our tele-messaging system by calling (866) 290.8681 or by calling your local library branch.

Can I renew items I have currently checked out?

Most items can be renewed twice (some restrictions apply):

  • Items on request for another person cannot be renewed.
  • Items already overdue must be renewed by library staff.
  • Items which have already been renewed 2 times cannot be renewed again.
  • While DVD/VHS items can be renewed, your account will be charged $2 + tax for each renewal.
Does it cost anything to check out materials?

Most items are not charged a fee to checkout, though we do charge for the following:

  • DVD/VHS $2 + tax (per title)
  • Rental Books: $0.25 per day (not available at all locations)
How long can I keep Library materials?

DVDs and VHS items can be checked out 7 days, while all other items can be checked out for 3 weeks.

How many items can I check out at a time?

You may have a total of 30 items checked out at any given time.

Why have I been #1 on the list for a while, when it seems as if others are getting it before me?

We are a part of the San Joaquin Valley Library System, and members in the system share their resources with each other. This means that the item you request may have copies that belong to locations outside of Kern County.

When you place a request, you are placed on the list after anyone else that has already placed a request for the title. When an item is checked in, it will look at the item to see if there are any requests. If there are, it will then look at which library system owns the item. It will determine if there are any borrowers with a  pickup location from the same jurisdiction that owns the item before filling any other request from any other systems. It will only look at the #1 position on the list IF there are NO holds for anyone with a pickup location in the library system where the item belongs.

Example #1: An item that belongs to Kern County is checked in; the first 49 people on the list have pickup locations in Fresno, Coalinga, Tulare, and Merced. Number 50 is the first hold that has a Kern County pickup location; the system will fill the hold for #50 since the book belongs to Kern County.

Example #2: An item that belongs to Fresno is checked in. There are 10 requests, but NONE of them has a pickup location in Fresno. At this time, the system will fill the request for the person in position #1.

What does 'No valid pickup libraries were found for this title' mean when I try to place an item on request?

 

This message usually means that the item you are trying to request does not belong to Kern County Library and has a setting of “New,” which limits requests to only registered borrowers of the library jurisdiction that owns the item (i.e. Fresno, Tulare, Porterville, etc.). If you come across a title that gives you this message, fill out the Suggest a Material Purchase form located on the Contact KCL page of our website to encourage Kern County to buy a copy.

 

Getting a Card

Where can I use my Library Card?'

You can use your Kern County Library card at any library in the San Joaquin Valley Library System, which includes public libraries in Coalinga-Huron, Fresno, Kern, Kings, Madera, Mariposa, Merced, Porterville, or Tulare counties.

I don't have the Identity information you require for a Library Card, but I want to use the computers. What can I do?

We have a Computer Use Only card which can be issued. There is no charge for this card, but you must have some form of Photo ID. The Photo ID must include your first and last name.

I am unable to provide proof of California Residency; can I still get a Library Card?

If you are unable to provide proof of California Residency, we offer an Out of State Library Card with checkout privileges. This Out of State Library Card has an Annual Fee of $25 due at the time of registration.

What do you accept as proof of Identity for a regular Library Card?

We will ONLY accept the following as proof of identity for a regular Library Card:

  • DMV-issued Driver’s License or Identification Card
  • Border Crossing Card
  • Mexican Matrícula Consular Card
  • Military ID
  • Passport
  • Prison ID
  • Permanent Resident Card
What do you accept as proof of California Residency?

We will ONLY accept the following as proof of residency:

  • California-Issued:
    • Driver’s License or ID
    • Car Registration
    • Mortgage / Rent / Lease Agreement
    • Temporary CA Driver’s License or ID
  • US Military ID
  • Utility Bill with California address (current last 30 days)
  • Checkbook (imprinted with a California address)
  • Following California documents when presented with a recently delivered piece of mail:
    • Employment ID
    • School ID
    • Assistance: WIC, Food Stamps
    • Check Cashing Card
I live in California. Can I get a Kern County Library card?

All California Residents are eligible for a FREE Kern County Library card. (Proof of identity and residency are required.)

However, if you already have a card in Fresno, Coalinga-Huron, Kings, Madera, Mariposa, Merced, Porterville, or Tulare counties, you will not be able to receive a Kern County Library card. Your current Library Card in one of those counties will work here in Kern County, as we are all a part of the San Joaquin Valley Library System.

 

 

Technology

Can I send or receive fax at the Library?'

Yes, most libraries have a fax machine. Fax charges are as follows (sent/received):

  • Domestic: $1 per page
  • International: $5 first page & $2 each additional
Do you have a color copier?

No, at this time we only have Black & White copiers.

Do you have copiers?

Most locations have coin-operated copy machines. These locations will charge $0.15 per single side copy. If you visit a Library location that does not have a coin-operated copy machine, the charge for a copy will be $0.15 + tax for a single side copy.

Do you have scanners?

No, at this time we do not have scanners, only copy machines.

Can I print from my Wi-Fi device?

No, at this time we do not have the ability to print from Wi-Fi devices. You will need to use the public computers if you wish to print.

Do you have free Wi-Fi?

Yes, all Kern County Library branches offer free Wi-Fi access.

What programs are available on the public computers?

We provide access to Microsoft Office 2010: Word, Excel, PowerPoint, Access, and Publisher; along with OpenOffice and Internet Explorer (for access to the Internet).

Can I reserve a computer online or by phone?

No, you need to make your reservation by using on of the reservation computers located inside the Library.

What is the cost to print from the public computers?

We charge the following for prints:

  • Black & White: $0.15 + tax (per page)
  • Color: $1 + tax (per page)
What do I need to use the computers?

We require that you have a Kern County Library card, or one issued at a San Joaquin Valley Library System location, to use the public computers.

Do you have computers for the public to use?

Yes, there are public computers available for use at every Kern County Library location.

 

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